TERMS AND CONDITIONS
RESET HOLIDAYS OY
Business ID: 3359050-2
VAT number: FI3359050-2
www.resetholidays.com
info@resetholidays.com
+358 50 371 8028
Version: July 2026
1. Purpose
2. Definitions
3. Booking and conclusion of the contract
4. Prices and payment terms
5. Modification of a reservation
6. Assignment of the travel contract
7. Cancellation conditions (activities and stays)
8. Cancellation or modification by Reset Holidays
9. Weather conditions
10. Force majeure
11. Participation in services
12. Travel documents
13. Liability
14. Insurance
15. Photographs and videos
16. Privacy Policy
17. Complaints
18. Registration with the Finnish Competition and Consumer Authority (KKV)
19. Applicable law and jurisdiction
20. Payment Provider
21. Acceptance of Terms and Conditions of Sale
1. Purpose
These Terms and Conditions govern the contractual relations between RESET HOLIDAYS OY (hereinafter referred to as "Reset Holidays") and any natural or legal person (hereinafter referred to as "the Traveller" or "the Customer") booking an activity, excursion, stay, tour or any other tourist service offered by Reset Holidays.
These Terms and Conditions apply to all services marketed directly by Reset Holidays, as well as to bookings made through partner platforms, unless otherwise provided for by these platforms.
By confirming a booking, the Client acknowledges that he or she has read these Terms and Conditions and accepts them without reservation.
2. Definitions
In these Terms and Conditions, the following terms have the following meanings:
Customer or Traveler
Anyone who makes a booking with Reset Holidays, whether made directly or through a partner platform.
Service
Any activity, excursion, hike, guided tour, stay, tour, tailor-made trip, transport, accommodation or service offered by Reset Holidays.
Partner Platform
Any platform or commercial intermediary authorised to sell Reset Holidays' services (in particular Decathlon Travel).
Guide
Any person mandated by Reset Holidays to accompany or supervise a service.
3. Booking and conclusion of the contract
These Terms and Conditions apply to all services marketed by Reset Holidays. However, when the booking is made via a partner platform, the specific terms and conditions of this platform relating to the terms of booking, payment, cancellation or refund apply in addition to these Terms and Conditions and take precedence only over the provisions concerned.
3.1 Direct booking
Reservations can be made:
-
on the Reset Holidays website;
-
by email;
-
by telephone;
-
directly from a guide or representative of Reset Holidays.
A booking is considered final only after written confirmation by Reset Holidays and receipt of payment where required.
3.2 Booking via a partner platform
When the booking is made via a partner platform, the booking and payment terms of this platform apply in addition to these Terms and Conditions.
The contract relating to the tourist service is concluded between the Traveller and Reset Holidays, while the partner platform acts as a commercial intermediary.
4. Prices and payment terms
The prices quoted by Reset Holidays are expressed in euros (€), unless otherwise stated.
They include only the services mentioned in the description of the trip or activity.
Personal expenses, insurance, meals not mentioned, drinks, unforeseen expenses and optional services remain the responsibility of the Traveller.
4.1 Direct bookings
Unless otherwise stated, 100% of the total amount is required at the time of booking.
Payments can be made by:
-
Credit card
-
PayPal
-
Bank transfer
-
any other payment method offered by Reset Holidays.
4.2 Bookings via a partner platform
Bookings made through a partner platform are subject to the booking, payment and, where applicable, refund terms and conditions defined by this platform, in addition to these Terms and Conditions.
Depending on the platform used, payment terms may differ. Reset Holidays receives the payment for the service in accordance with the agreements concluded with the respective partner platform.
These Terms and Conditions remain applicable to all provisions that are not expressly governed by the specific terms and conditions of the partner platform.
4.3 Direct bookings of stays, tours and trips
For stays, tours and trips booked directly with Reset Holidays, the following payment terms apply:
-
A deposit of 30% of the total amount is required at the time of booking confirmation.
-
The balance of 70% must be paid no later than 30 days before the departure date.
-
For any booking made less than 30 days before departure, the full amount of the trip is due immediately.
Failure to comply with the payment deadlines may result in the cancellation of the reservation, in accordance with these Terms and Conditions.
5. Modification of a reservation
Any request for a modification must be submitted in writing and will be assessed by Reset Holidays based on availability and operational feasibility. Reset Holidays will make every reasonable effort to accommodate the request but cannot guarantee that all modifications can be made.
An administrative fee may be charged.
Any fees imposed by hotels, transport companies, activity providers or any other supplier will remain entirely at the expense of the Traveller.
Reset Holidays cannot guarantee that a change will always be possible.
6. Assignment of the travel contract
The Traveller may transfer his or her booking to another person who meets all the necessary conditions to participate in the trip.
The request must be made in writing at least 10 days before the departure date.
Any request received after this period may be refused when the changes are no longer technically or operationally possible.
Any transfer incurs a flat-rate administrative fee of €50.
Any additional costs charged by transport companies, accommodation establishments or other service providers will be borne entirely by the Traveller.
The initial Traveller and the beneficiary of the assignment remain jointly and severally liable for the payment of any sums still due.
7. Cancellation of the booking by the Traveller
Any request for cancellation must be made in writing (by e-mail or any other means that allows proof to be kept). The date of receipt of this request will be used to calculate any cancellation fees.
7.1 Day Activities
For day trips, guided tours and activities, the following conditions apply:
Cancellation fees and time before the start of the activity:
More than 7 days > Free
Between 7 days and 24 hours > 50% of the total amount
Less than 24 hours > 100% of the total amount
No-show > 100% of the total amount
Late arrivals of more than 15 minutes may be considered a no-show, with no possibility of refund.
7.2 Stays, Tours and Trips Booked Directly with Reset Holidays
The Traveler may cancel their reservation at any time prior to departure.
Cancellation fees and time before departure:
More than 30 days > 30% of the total amount
Between 15 and 30 days > 50% of the total amount
Between 8 and 14 days > 75% of the total amount
7 days or less > 100% of the total amount
In the event of a no-show, early departure or voluntary interruption of the trip, no refund can be given.
7.3 Stays, tours and trips marketed via Decathlon Travel
For stays, tours and trips lasting several days, particularly those marketed via Decathlon Travel, the following conditions apply:
Cancellation fees and time before departure:
More than 31 days > Free
30 to 21 days > 30% of the total amount
20 to 8 days > 60% of the total amount
From 7 days to the day before departure > 100% of the total amount
No-show > 100% of the total amount
These costs correspond in particular to the expenses already incurred with the service providers, the administrative costs and the loss of marketing of the service when it can no longer be resold.
No refund can be granted in the event of early departure, voluntary interruption of the trip or services not used by the Traveler.
Reset Holidays strongly recommends that you take out cancellation insurance covering this type of situation.
8. Modification or cancellation of a service by Reset Holidays
Reset Holidays makes every effort to ensure that the services are carried out in accordance with the announced program.
However, certain circumstances may make it necessary to modify or cancel a service.
Reset Holidays reserves the right to change the itinerary, programme, timetables, means of transport, tour guide or certain service providers when these changes are necessary to:
-
ensure the safety of participants;
-
take into account the weather conditions;
-
to comply with the decisions of the competent authorities;
-
deal with the unavailability of a service provider;
-
improve the overall delivery process.
Where such changes do not significantly alter the nature of the trip, they shall not give rise to any refund.
If Reset Holidays is forced to cancel a service in its entirety before it starts, the Client may choose between:
-
full refund of monies paid where paid directly to Reset Holidays;
-
an equivalent benefit, where available.
Reset Holidays' liability is limited to the reimbursement of the service in question. No reimbursement of additional costs (transport to the place of departure, nights booked separately, loss of income, etc.) can be demanded.
9. Weather conditions
The activities offered by Reset Holidays take place mainly in a natural environment.
Unless otherwise specified, the services are maintained regardless of the weather conditions when these allow them to be carried out in complete safety.
In the event of conditions that may endanger participants or Reset Holidays staff (storms, high winds, thunderstorms, high temperatures, forest fires, ice, floods, etc.), Reset Holidays may:
-
change the itinerary;
-
replace an activity with an equivalent service;
-
adapt the schedules;
-
postpone the activity;
-
cancel the benefit if no reasonable solution can be implemented.
These decisions are the exclusive responsibility of Reset Holidays and are made in the interest of everyone's safety.
10. Force majeure
Reset Holidays cannot be held liable for the total or partial non-performance of its obligations when this results from a case of force majeure or exceptional circumstances beyond its reasonable control.
In particular, the following are considered to be cases of force majeure, without this list being exhaustive:
-
natural disasters;
-
forest fires;
-
storms;
-
floods;
-
avalanches;
-
pandemics or epidemics;
-
armed conflicts;
-
terrorist acts;
-
strikes;
-
administrative closures;
-
government decisions;
-
health restrictions;
-
major accidents;
-
closure of natural or tourist sites;
-
unforeseeable failure of an essential service provider.
In these situations, Reset Holidays will endeavour to offer an alternative solution where reasonably possible.
Where this cannot be envisaged, Reset Holidays' liability will be limited to the reimbursement of the sums received in respect of the service not provided, subject to the applicable legal provisions.
11. Participation in services
The Traveller undertakes to respect the schedules, safety instructions and instructions communicated by the guide or any representative of Reset Holidays.
The Traveller is responsible for checking that his or her physical condition is compatible with the level of difficulty announced for the service booked.
Prior to departure, the Traveller must inform Reset Holidays of any allergies, dietary restrictions, medical conditions, disabilities or physical limitations that may affect their participation. Reset Holidays will do its best to adapt the service where reasonably possible, but cannot guarantee this.
The Traveller undertakes to behave respectfully towards other participants, guides, local service providers, local populations and the environment.
Reset Holidays reserves the right to immediately exclude, without refund, any participant whose behaviour compromises safety, disrupts the smooth running of the service or harms other participants, staff or partners.
12. Travel documents
The Traveller is solely responsible for the validity of the documents necessary for his or her trip, in particular:
-
passport;
-
national identity card;
-
visa;
-
driver's license;
-
special authorizations;
-
any other document required by the competent authorities.
Reset Holidays cannot be held responsible for a refusal of entry into a territory, a refusal of boarding or participation in an activity resulting from missing, expired or non-compliant documents.
13. Liability
Reset Holidays makes every effort to ensure the smooth running of the services offered.
However, Reset Holidays cannot be held liable in the event of:
-
delay attributable to a third party;
-
disruption of transport;
-
adverse weather conditions;
-
decisions of the authorities;
-
force majeure;
-
misconduct of the Traveller.
The Traveller remains responsible for his personal belongings for the duration of the service.
Reset Holidays accepts no responsibility for the loss, theft or damage to personal belongings.
14. Insurance
Each Traveller is required to have travel insurance covering at least:
-
medical expenses;
-
bodily accidents;
-
civil liability;
-
repatriation.
Reset Holidays strongly recommends that you take out cancellation insurance to cover unforeseen events that may prevent you from participating in the trip.
15. Photographs and videos
During the course of the services, Reset Holidays may be required to take photographs and videos to illustrate its activities and promote its services.
These images may be used on Reset Holidays' communication materials, including:
-
the website;
-
social networks;
-
brochures;
-
sales presentations.
The Traveller who does not wish to appear on these media is invited to inform the guide before the start of the service.
16. Privacy Policy
The personal data collected in connection with bookings is processed in accordance with Reset Holidays' Privacy Policy, available on its website.
By making a reservation, the Traveler acknowledges that he or she has read this policy.
17. Complaints
Any difficulties encountered during a service must be reported as soon as possible to the guide or representative of Reset Holidays so that a solution can be sought immediately.
Any complaint must then be sent in writing within a maximum of 14 days following the end of the service.
Reset Holidays is committed to diligently reviewing each complaint and responding within a reasonable period of time, usually less than 30 days.
18. Registration with the Finnish Competition and Consumer Authority (KKV)
Reset Holidays OY is registered with the Finnish Competition and Consumer Authority (KKV/FCCA) in the Travel Guarantee Register.
FCCA Registration Number: 267/25/Mj
This registration certifies that Reset Holidays complies with the requirements of Finnish legislation applicable to tour operators registered in the Register of Travel Guarantees and complies with the regulatory obligations intended to protect travellers.
Travellers can check this registration directly with the competent authority via the Official Register of Travel Guarantees:
19. Applicable law and jurisdiction
These Terms and Conditions are governed by Finnish law.
Any dispute relating to their interpretation, execution or validity shall be subject to the exclusive jurisdiction of the Finnish courts, unless otherwise provided by mandatory law.
20. Payment Provider
For bookings made directly on the Reset Holidays website, payments may be processed by an authorised payment service provider.
On the date of publication of these Terms and Conditions, Paytrail Plc is acting as an authorised collective payment service provider.
Complaints relating to payment should be addressed to Reset Holidays as a matter of priority.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telephone: +358 207 181 830
Business ID: 2122839-7
https://www.paytrail.com/en/consumer/information-about-paying
21. Acceptance of the Terms and Conditions
Any booking made with Reset Holidays, whether directly or through a partner platform, implies full acceptance of these Terms and Conditions.
Reset Holidays reserves the right to modify these Terms and Conditions at any time.
The applicable version is the one in force on the date of confirmation of the reservation.
These Terms and Conditions were updated on July 17, 2026. They cancel and replace all previous versions.